Terms and Conditions

Last updated: 3rd February 2026

These Terms and Conditions (“Terms”) apply to your use of this website and any products or services provided by Cassidy Whitaker (ABN 73 651 535 425) (“we”, “us”, “our”).

By accessing this website or purchasing from us, you agree to be bound by these Terms.

1. Services and products

We provide a mix of digital products, subscriptions, and services, including but not limited to:

• Digital subscriptions (e.g. The Brief)
• Strategy, consulting, and coaching services
• Copy editing and content feedback services (e.g. Decrapify)
• Brand and messaging services (e.g. BrandForge)
• Limited done-for-you copywriting services

Specific details for each product or service will be outlined on the relevant sales page.

2. Payments

All prices are displayed in USD (United States Dollars) unless otherwise stated.

Full payment is required upfront unless otherwise stated.

Payments are processed via third-party providers such as ThriveCart and Stripe.

You are responsible for ensuring your payment details are correct.

3. No refunds

All purchases are final and non-refundable.

Exception – Decrapify holding period:

For the Decrapify Copy Editing service, we reserve the right to review your brief before commencing work. If we determine that we cannot meaningfully improve your content, we will refund your payment in full.

Outside of this exception, no refunds, exchanges, or credits are provided.

4. Subscriptions

If you purchase a subscription (e.g. The Brief), you will be billed on a recurring basis according to the plan selected.

You may cancel your subscription at any time. Access will remain active until the end of your current billing period.

We do not provide partial refunds for unused time.

5. Intellectual property

All content provided on this website and within our products and services (including but not limited to text, copy, frameworks, templates, videos, and graphics) is the intellectual property of Cassidy Whitaker unless otherwise stated.

Under Australian law, copyright is automatically granted upon creation and does not require registration.

You may not reproduce, distribute, adapt, modify, display, or resell any part of our content without prior written permission.

Unauthorised use may result in legal action.

6. Client responsibilities

You agree to provide accurate information and materials required to deliver services.

You acknowledge that results depend on many factors beyond our control, including your implementation and market conditions.

7. No guarantees

We do not guarantee specific results, outcomes, or financial performance.

Examples, case studies, or testimonials are for illustrative purposes only.

8. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any direct, indirect, incidental, or consequential loss arising from your use of our website, products, or services.

9. Third-party tools and platforms

We may use third-party platforms to deliver content or process payments. We are not responsible for outages, errors, or issues caused by those platforms.

10. Termination

We reserve the right to refuse or terminate access to our products or services if these Terms are breached.

11. Governing law

These Terms are governed by the laws of Australia.

12. Changes to these Terms

We may update these Terms from time to time. The latest version will always be published on this page.

13. Contact

For questions about these Terms, contact:

email@casswhitaker.com